Featurebase

Customer feedback platform API for feature requests, support, and changelogs.

Setup

Get your API key from Featurebase:

Go to Settings → API

Copy your API key

Store in ~/.clawdbot/clawdbot.json:

{
  "skills": {
    "entries": {
      "featurebase": {
        "apiKey": "YOUR_API_KEY",
        "orgSubdomain": "whisperit"
      }
    }
  }
}

Or set env: FEATUREBASE_API_KEY=xxx and FEATUREBASE_ORG=whisperit

Quick Reference

Posts (Feature Requests & Feedback)

{baseDir}/scripts/featurebase.sh posts list                     # List all posts
{baseDir}/scripts/featurebase.sh posts list --status open       # Filter by status
{baseDir}/scripts/featurebase.sh posts list --board feedback    # Filter by board
{baseDir}/scripts/featurebase.sh posts show <id>                # Get post details
{baseDir}/scripts/featurebase.sh posts create --title "Title" --content "Description" --board feedback
{baseDir}/scripts/featurebase.sh posts update <id> --status "in-progress"
{baseDir}/scripts/featurebase.sh posts comment <id> --content "Reply text"

Support / Help Desk

{baseDir}/scripts/featurebase.sh support list                   # List support tickets
{baseDir}/scripts/featurebase.sh support list --status open     # Open tickets only
{baseDir}/scripts/featurebase.sh support show <id>              # Ticket details
{baseDir}/scripts/featurebase.sh support reply <id> --content "Response"
{baseDir}/scripts/featurebase.sh support close <id>             # Close ticket

Changelog

{baseDir}/scripts/featurebase.sh changelog list                 # List entries
{baseDir}/scripts/featurebase.sh changelog create --title "v2.0" --content "Release notes..."
{baseDir}/scripts/featurebase.sh changelog publish <id>         # Publish draft

Users

{baseDir}/scripts/featurebase.sh users list                     # List users
{baseDir}/scripts/featurebase.sh users search "email@example.com"
{baseDir}/scripts/featurebase.sh users show <id>                # User details + activity

Boards

{baseDir}/scripts/featurebase.sh boards list                    # List all boards

Post Statuses

• open - New/open for voting
• under-review - Being reviewed
• planned - Scheduled for development
• in-progress - Currently being worked on
• complete - Done
• closed - Won't do / closed

Common Workflows

Respond to Top Feature Request

# Find top-voted open requests
{baseDir}/scripts/featurebase.sh posts list --status open --sort votes

# Add a status update
{baseDir}/scripts/featurebase.sh posts update <id> --status planned
{baseDir}/scripts/featurebase.sh posts comment <id> --content "We're planning this for Q1!"

Handle Support Queue

# List open tickets
{baseDir}/scripts/featurebase.sh support list --status open

# Reply to a ticket
{baseDir}/scripts/featurebase.sh support reply <id> --content "Thanks for reaching out..."

# Close resolved tickets
{baseDir}/scripts/featurebase.sh support close <id>

Notes

• API Base: - Auth: Bearer token via Authorization header - Org subdomain: Your Featurebase subdomain (e.g., whisperit.featurebase.app`)
• Rate limits: Refer to Featurebase docs for current limits
• Always confirm before modifying or closing tickets