Service Level Agreement

Last updated: February 21, 2026

Uptime Commitments

Credit Policy

If we fail to meet the SLA for any given month, you may request a service credit:

• 99.0% – 99.9% uptime: 10% credit
• 95.0% – 99.0% uptime: 25% credit
• Below 95.0% uptime: 50% credit

Credits are applied to the affected service only and do not exceed one month's charges. Credits must be requested within 30 days of the incident.

Exclusions

The SLA does not apply to:

• Scheduled maintenance (announced 48 hours in advance)
• Force majeure events
• Issues caused by customer actions or third-party services
• Free-tier services beyond the stated SLA

Monitoring

Service availability is tracked on our public status page. Subscribe to updates for real-time incident notifications.